Refund and Returns Policy

Effective Date: 11/22/2024

Thank you for shopping with Fudge Shoppe of the Smokies. We take pride in providing the highest quality fudge and confectionery products. Please read our Refund and Returns Policy carefully before making your purchase.

No Refunds or Returns Policy

Due to the perishable nature of our products, Fudge Shoppe of the Smokies maintains a strict no refunds and no returns policy.

1. Perishable Goods

All sales are final. We are unable to accept returns or provide refunds for any items purchased.

2. Damaged or Defective Products

While we do not offer refunds or returns, if you receive an item that is damaged or defective upon arrival, please contact us within 48 hours of receipt.

• You may be required to provide proof of damage (e.g., photographs).
• At our sole discretion, we may offer a replacement or store credit for damaged or defective products.

3. Customer Responsibility

It is the customer’s responsibility to ensure that shipping details are entered correctly. We are not responsible for items lost or delayed due to incorrect or incomplete address information.

4. Allergy Notice

Our products may contain or come into contact with allergens such as nuts, dairy, and gluten. It is the customer’s responsibility to review product ingredients and allergy notices before purchase. Contact us if you have any questions about our Refund and Returns Policy, please contact us via the contact page.